--- title: Service description -milloin.energy --- [Skip to content](https://www.milloin.energy/service-description#main-content) - [English](https://www.milloin.energy/service-description) - [Suomi](https://www.milloin.energy/fi/service-description) English Show submenu for translations [![milloin.energy logo](https://www.milloin.energy/hs-fs/hubfs/Black%20logo%20-%20no%20background.png%20uusi-1.png?width=2596&height=593&name=Black%20logo%20-%20no%20background.png%20uusi-1.png)](https://www.milloin.energy/?hsLang=en) - Products Show submenu for Products - Day-ahead Show submenu for Day-ahead - [Day-ahead forecasts](https://www.milloin.energy/electricity-spot-price-forecast) - [Market Fundamentals](https://www.milloin.energy/fundamental-forecasts) - [Reserve Capacity Market](https://www.milloin.energy/reserve-capacity-market) - [Sign In](https://app.milloin.energy/) Open main navigation Close main navigation - Products Show submenu for Products - Day-ahead Show submenu for Day-ahead - [Day-ahead forecasts](https://www.milloin.energy/electricity-spot-price-forecast) - [Market Fundamentals](https://www.milloin.energy/fundamental-forecasts) - [Reserve Capacity Market](https://www.milloin.energy/reserve-capacity-market) - [Sign In](https://app.milloin.energy/) - - [English](https://www.milloin.energy/service-description) - [Suomi](https://www.milloin.energy/fi/service-description) English Show submenu for translations - [Contact Us](https://www.milloin.energy/contact-us) [Contact Us](https://www.milloin.energy/contact-us?hsLang=en) # Service description **1. General description of the service** milloin.energy provides electricity price and fundamentals forecasts using machine learning-based prediction models. Our service helps energy market players optimize energy production, consumption, purchasing, and sales. *The forecasts included in the Service are based solely on data collected by milloin.energy from multiple sources and forecasts and is created using a method developed by milloin.energy. The Service Provider does not warrant that the forecasts will correspond to the actual development of prices. The Customer is responsible for the use of the forecasts and other information produced by the Service, as well as for decisions and actions based on such forecasts and information.* Service options: Day-ahead forecasts: FI, SE1, SE3, EE, LV, LT, PL mFRR-reserve capacity marker forecasts: FI Fundamental forecasts: Finland, Sweden, Estonia, Latvia, Lithuania, Poland, Germany **2. Forecast implementation and background** In addition to machine learning, the implementation is based on a strong understanding of the electricity market. The forecast model responds flexibly to different situations in the electricity market. The model uses weather forecasts, the status of power plants and transmission connections, fuel prices, hydropower and several other variables from a wide area of Europe as input data. **3. Using the service** Browser-based user interface [app.milloin.energy](http://app.milloin.energy), which shows - New forecasts - Historical forecasts and actual spot prices - Comparison with actual spot prices - Excel download & API interface (delivered separately) - New forecasts - Historical forecasts (excluding actual spot prices)   The Service displays spot price forecasts (median, upper and lower limits) hour by hour/15 min for the next 7 days on the electricity market. **4. Data security** Processing of user data: - We only store essential data: email addresses, organisation details and password hashes - All data is transferred using TLS 1.3 encryption - Passwords are only stored in a securely hashed form (never in plain text) Our security practices: - Access control and multi-factor authentication - Data encryption during both storage and transfer - Staff training in cyber security - Processes for handling information security incidents - Measures to ensure business continuity, e.g. in crisis situations We comply with data protection and cybersecurity practices to ensure the reliability of our services and the security of our users' data. Our privacy policy can be found at [https://www.milloin.energy/privacy-policy](https://www.milloin.energy/privacy-policy?hsLang=en)   **5. Availability** We aim to keep the Service operational around the clock. Service updates are scheduled outside office hours. Price forecasts depend on external data, the lack or inaccuracy of which may prevent forecasts from being made or reduce their quality, even if the Service itself is available. We also endeavour to correct any data deficiencies as soon as possible, during office hours on weekdays in accordance with section 7. The availability of the Service and the latest updates to forecasts can be checked in the application at [app.milloin.energy](http://app.milloin.energy)   **6. Pricing** Prices are based on price quotes based on customer needs. Pricing may be changed in accordance with the [Terms of Service](https://www.milloin.energy/terms-of-service?hsLang=en). **7. Problem solving** Customers can report problems to the Service Provider by email (info@milloin.energy) or by telephone (+358 40 549 8145) on weekdays between 9:00 a.m. and 5:00 p.m. Problems are primarily resolved through customer service. Service-related fault reports are accepted 24 hours a day at info@milloin.energy. The service hours for troubleshooting milloin.energy services are weekdays from 9:00 a.m. to 5:00 p.m. Päivitetty: 12.03.2026 [![Black logo - no background.png uusi-1](https://www.milloin.energy/hs-fs/hubfs/Black%20logo%20-%20no%20background.png%20uusi-1.png?width=300&height=68&name=Black%20logo%20-%20no%20background.png%20uusi-1.png "Black logo - no background.png uusi-1")](https://milloin.energy?hsLang=en) Platform for energy price & fundamental forecasts.   ##### **Products** [Day-ahead](https://www.milloin.energy/electricity-spot-price-forecast?hsLang=en) [Fundamentals](https://www.milloin.energy/fundamental-forecasts?hsLang=en) [Reserve Capacity Market](https://www.milloin.energy/reserve-capacity-market?hsLang=en) ##### **Company** [Contact Us](https://www.milloin.energy/contact-us?hsLang=en) [Terms of service](https://www.milloin.energy/terms-of-service?hsLang=en) [Privacy](https://www.milloin.energy/privacy-policy?hsLang=en) ##### **Resources** [Sign In](https://app.milloin.energy/)     --- [Follow us on LinkedIn](https://www.linkedin.com/company/milloin-energy) [Write an email to us](mailto:sales@milloin.energy) Copyright © 2026, milloin.energy Oy - 3434973-7, Åkerlundinkatu 8, 33100 Tampere, Finland